Refund and Returns Policy
Refund and Return Policy
At ASG IMPEX TRADING, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the conditions under which you may return items and request refunds for products and services related to our business, including the import and export of electronic items, food and beverage management services, trading, textiles, and retail operations.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
The return must be initiated within 14 days from the delivery date.
Proof of purchase (receipt or order confirmation) must accompany the return.
2. Non-Returnable Items
Certain items are non-returnable, including:
Food and beverage products that have been opened or consumed
Custom or personalized items
Items marked as final sale
Digital products or services that have been downloaded or accessed
3. Return Process
To initiate a return:
Contact our customer service team at asgimpextrading@gmail.com or +6012 641 0102 for return instructions.
Package the item securely in its original packaging, including any accessories, manuals, and documentation.
Ship the item to the address provided by our customer service team and retain proof of shipment.
4. Refund Process
After we receive and inspect your returned item:
If approved, the refund will be issued to your original payment method.
Refunds are typically processed within 14–30 business days from the date of return approval.
5. Exchanges
If you'd like to exchange an item (e.g., for a different size, color, or model):
Follow the return process as described above.
Place a new order for the replacement item.
Refunds for the original item will follow our standard refund policy.
6. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 24 hours of receiving the order.
We may request photographic evidence of the issue to expedite resolution.
We will provide return instructions and arrange for either a replacement or a refund, as appropriate.
7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item delivered, item damaged during shipping).
In such cases, we will cover the return shipping cost.
8. Contact Us
For any questions or assistance related to this policy, please contact us at:
ASG IMPEX TRADING
📧 Email: asgimpextrading@gmail.com
📞 Phone: +6012 641 0102
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the effective date updated accordingly.
